Question 1

How Do I Book A Property?

Accepted Answer

Browse our listings at AustinVacay.com, select your dates and number of guests, and book directly through our secure checkout. You can also contact us if you need help finding the right property.

Question 2

Why Should I Book Direct Instead Of Through Airbnb Or VRBO?

Accepted Answer

When you book through AustinVacay.com, you skip the platform service fees (which can be 10–15% of your total), get direct access to our local team, and unlock exclusive perks like early check-in and discounts.

Question 3

What Payment Methods Do You Accept?

Accepted Answer

We accept all major credit cards through our secure booking platform.

Question 4

Is There A Security Deposit?

Accepted Answer

Security deposit policies vary by property. Any applicable deposit will be clearly stated during the booking process.

Question 5

Can I Cancel Or Modify My Reservation?

Accepted Answer

Cancellation policies vary by property and are clearly listed on each listing page. Contact us directly and we'll work with you to find the best solution.

Question 6

What Time Is Check-In And Check-Out?

Accepted Answer

Standard check-in is at 3:00 PM or 4:00 PM and check-out is at 11:00 AM, though times may vary by property. Check your booking confirmation for exact times.

Question 7

How Does Self Check-In Work?

Accepted Answer

Most of our properties feature automated self check-in with smart locks. You'll receive a unique access code before your arrival — no need to meet anyone or pick up keys. You can even book same-day!

Question 8

Can I Request Early Check-In Or Late Check-Out?

Accepted Answer

Yes! Early check-in and late check-out are available as part of our Perks & Upgrades program, subject to availability.

Question 9

Are Your Properties Pet-Friendly?

Accepted Answer

The majority of our properties welcome pets! Look for the "Pets Allowed" tag on individual listings. Some properties may have breed or size restrictions.

Question 10

Do Your Properties Have Parking?

Accepted Answer

Most of our properties include free parking. Several also have EV chargers. Check the amenity list on each property page for details.

Question 11

Do You Have Properties With Pools Or Hot Tubs?

Accepted Answer

Yes! Many of our properties feature private pools, hot tubs, or both. Use the swimming pool filter on our search page to find them.

Question 12

Is WiFi Included?

Accepted Answer

Yes, all of our properties include free high-speed WiFi.

Question 13

Are Your Properties Suitable For Events Or Large Groups?

Accepted Answer

Some of our larger properties can accommodate groups of up to 14 guests. Contact us for special event inquiries.

Question 14

Who Manages The Properties?

Accepted Answer

All properties are managed by our local Austin team at STR Management. We handle everything from cleaning to maintenance to guest communication.

Question 15

How Many Properties Do You Manage?

Accepted Answer

We currently manage over 190 properties across Austin, Lake Travis, and Marfa.

Question 16

How Do I Contact You If I Need Help During My Stay?

Accepted Answer

You can reach our team through the messaging system, email, or phone. Our contact information is provided in your booking confirmation and in the property's welcome guide.

Question 17

Do You Offer Discounts For Longer Stays?

Accepted Answer

Yes! Many of our properties offer weekly and monthly discounts. We also run seasonal promotions — check our homepage for current deals.

Frequently Asked Questions

Everything You Need To Know